Policies and procedures 11 August 2023

Privacy statement

The Victorian Health Building Authority is committed to protecting your privacy.

We endorse fair information handling practices and uses of information in compliance with our obligations under the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic).

Information we collect when you use this website

As a branch of the Department of Health (DH) we comply with the department’s privacy statement, which outlines the information we collect when you use this website. We also use third party analytics tools to understand how you use this website, identify usability issues and improve your user experience.

Web statistical data collection

We use Google Analytics and Google Tag Manager to anonymously collect site performance and usage data. This includes measuring:

  • which pages are viewed, how often and the duration of visits
  • how people navigate our site
  • device types and operating systems used to access our site
  • how our site and content is performing. 

Read Google’s Privacy Policy.


We use Hotjar to understand how people interact with our website. It helps us identify which links and features people use, where they get stuck and what they are most interested in.

Hotjar combines analysis and feedback tools to record user behaviour such as clicks, scrolling behaviour and feedback users provide.

Read Hotjar’s Privacy Policy.

Social media pixels

We use social media including Facebook, Twitter and LinkedIn to communicate with the community, industry and our partners. Our website includes code (pixels) that measure performance of our social media channels. This includes identifying which social media channel people use to access the website, the devices people use and other demographic information.


We use Mailchimp as our email marketing service. When you subscribe to our website, we use your information to send you newsletters and surveys about our projects.

Your name and email address will be processed by Mailchimp in the United States of America, on behalf of us. This information is handled in accordance with the Mailchimp Privacy Policy.

The information we hold will be handled in accordance with our Privacy Policy.

If you wish to access or update your information, please contact vhba@health.vic.gov.au.


Our website includes embedded videos hosted on Vimeo. In order to deliver the video and video player to you, the Vimeo web server receives information about your computer, including its internet protocol (IP) address.

Read Vimeo’s privacy policy.

While you can browse this website anonymously, some features of the website may not function fully.

Contacting the department’s freedom of information and privacy teams:

For information on making an FOI application, please visit the department’s Freedom of Information page or contact the Freedom of Information Officer:

Freedom of Information Unit, Department of Health

  • Postal address: GPO BOX 4057, MELBOURNE, VIC 3001
  • Street address: 50 Lonsdale Street, MELBOURNE, VIC 3000
  • Phone: (03) 9096 8449 or 1300 650 172
  • Fax: (03) 9096 8848
  • Email the Freedom of Information unit

For information on the department's Privacy policy or on how the department manages privacy, please contact the Privacy manager:

Privacy unit, Department of Health

  • Postal Address: GPO BOX 4057, Melbourne VIC 3001
  • Street Address: 50 Lonsdale Street, Melbourne VIC 3000
  • Ph: 1300 884 706
  • Email: Privacy unit

Further information on data protection can be found on the Office of the Victorian Information Commissioner website.

Read the department’s privacy statement.

Last updated: 19 December 2023