Policies and procedures 03 March 2021

Social media acceptable use standards

We share project news and updates about the Victorian Health Building Authority (VHBA) on our social media channels.

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Moderation of public comments

We permit well intentioned discussion on our social media channels. We encourage you to get actively involved in discussions on our social channels by expressing your views, comments, ideas, insights.

However, courtesy and respect should always be shown to other community members, our moderators and organisation, employees, government and partners. This includes not being abusive to others, exposing others to offensive or inappropriate content, or using our social media channels for any unlawful purpose.

When engaging with our social media channels, making comments or resharing content, you agree to:

  • protect your personal privacy and that of others by not sharing personal or sensitive information (for example, names, email addresses, private addresses or phone numbers)
  • represent your own views and not impersonate or falsely represent any other person
  • not use obscene, provocative, offensive, insulting, defamatory, explicit, libellous or discriminatory language, images or emoticons, (or that which could be implied as such)
  • not incite hatred on the basis of any personal characteristic, including on the basis of ethnicity, gender, marital or domestic status, disability, sexuality or age
  • not post comments that are misleading or irrelevant to the topic being discussed
  • not infringe the intellectual property rights of others
  • not post multiple versions of the same view on our social media channels (including copying or duplicating posts) or make excessive postings on a particular issue
  • not include internet addresses, links to websites, or email addresses
  • not promote commercial interests, petitions, or make other unsolicited requests
  • not promote incorrect or unproven accusations against individuals or organisations
  • not defame or harass VHBA employees or other participants in our channels
  • not behave unlawfully or encourage others to break the law.

We reserve the right to hide or delete comments that we consider, within our discretion, fall within the above description, and to ban or block users from posting any of the above from our channels.

We also reserve the right, within our discretion, to turn off comments on any of our posts at any time.

Engagement including comments, emoticons, likes and reshares on our social media channels by community members do not represent the views of the VHBA, our employees, our partners or the government.

How you will know if there has been a breach

If we deem your engagement or comment on our social media channel to breach the above descriptions, we will:

  • hide the relevant post
  • inform you either via a comment or direct message that your post has been hidden, including the reason why
  • provide you with a link to this information.

If you continue to breach our acceptable use standards, we reserve the right at any time to hide comments, to stop responding and/or ban you from our social media channels.

Enquiries via social media

We monitor and respond on our social media channels during business hours, Monday to Friday between 9am to 5pm (AEST).

While we can answer some questions related to our organisation and/or respond to some issues via our social media pages, many matters can’t be resolved via social media. You can also contact us by email or provide feedback online via our website.

Use of social media by employees

The Code of Conduct for Victorian Public Sector Employees guides the use of social media by our employees. It guides all use of social media either when acting as an official representative of the Victorian public sector or private use, as outlined in the official code of conduct.

Employees should also follow the Department of Health’s ‘How we can and can’t use social media’ guidelines on the intranet.


This information is provided for general use only. The State of Victoria does not represent or warrant that the content on this page is accurate, authentic or complete or that the information contained on the page is suitable for your needs. You must not rely on this page as a statement of government policy, except where clearly stated.

We do not endorse or support the comments, opinions or statements posted by users on our social media channels. Any information or material placed online by users is their own responsibility and does not represent the views of VHBA. To the extent permitted by law, the State of Victoria excludes liability for any loss or damage (including loss from viruses) caused by use or reliance, or arising from any comment or statement posted by any person on our social media channels.

VHBA reserves the right to change the information on this page at any time.

If you have any questions, please email vhbadigital@health.vic.gov.au.

Our acceptable use standards are in addition to the terms and conditions, community standards and user agreements of the social media hosts such as Facebook, LinkedIn, X/Twitter, YouTube or Instagram.

Last updated: 27 July 2023