Warrnambool Base Hospital redevelopment: Community survey summary report
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Hospitals 28 October 2022

Warrnambool Base Hospital redevelopment: Community survey summary report

In August-September 2022, we asked the local community to have a say on key family spaces in the Warrnambool Base Hospital redevelopment.

We had a fantastic response to the survey, with 278 submissions. Community feedback has been shared with the project architect (Billard Leece Partnerships), with the opportunity for input to be reflected in the design.

A more detailed community consultation report, including insight into how your input has helped to shape this significant investment for Warrnambool and surrounding communities, will be shared in early 2023.

Here is a snapshot of what you had to say:

Community feedback: what’s working for you, and what isn’t?

What you already like about Warrnambool Base Hospital

We asked what you like about the existing hospital. Key themes we heard were:

  • location
  • high quality care
  • friendly, knowledgeable staff
  • facilities
  • community feel.

What would improve your experience?

We asked how your experience at the hospital could be improved. Key themes we heard were:

  • more car parking
  • dedicated family spaces and comfortable waiting spaces
  • shorter wait times
  • access to open/outdoor spaces.

You would also like to see:

  • better facilities/bigger hospital/more capacity
  • improved emergency department.
  • clearer wayfinding
  • more natural light
  • better food and drink
  • improved accessibility.

Health services

We asked you to consider which health services at Warrnambool Base Hospital are most important to you and your family. This is what we heard.
90%

90%

Emergency treatment (emergency department)

73%

73%

Access to medical imaging/other specialised services

72%

72%

Access to specialists

Slide to Navigate

*Figures indicate the percentage of all respondents that made that selection. Respondents could select more than one answer.
 

Other services that ranked highly were:

  • access to elective surgery
  • children’s health services (paediatrics)
  • mental health.

Features

We asked you which features of the redevelopment you consider most important to you and your family. This is what we heard:
67%

67%

Car parking

46%

46%

Comfortable waiting areas

38%

38%

Clear wayfinding and signage

Slide to Navigate

*Figures indicate the percentage of all respondents that made that selection. Respondents could select more than one answer.

Finding your way around

When asked what would make finding your way around Warrnambool base Hospital easier, you told us the following would be most helpful.
85%

85%

Clear signage that is simple to follow

73%

73%

Visual elements, such as icons or coloured pathways to follow

29%

29%

A person there to direct me

Slide to Navigate

*Figures indicate the percentage of all respondents that made that selection. Respondents could select more than one answer.
 

You’d also like to see:

  • digital information kiosks
  • a hardcopy map you can take with you
  • wi-fi connection for my personal device (phone or tablet).

Indoor spaces

When you first arrive at Warrnambool Base Hospital you told us you would like to see:
77%

77%

Clear signage

56%

56%

Safe pick up and drop off zone

37%

37%

Natural light

Slide to Navigate

*Figures indicate the percentage of all respondents that made that selection. Respondents could select more than one answer.
 

You would also like to see:

  • comfortable seating
  • greenery and plants
  • open and connected spaces.

When asked what would help to make you feel more comfortable in waiting areas and family lounges at Warrnambool Base Hospital, you ranked the following five as most important:

  1. Having some personal space
  2. Access to food and drinks
  3. Access to outdoor areas adjacent to waiting rooms
  4. Having a space where your extended family can come together to create positive memories
  5. A range of different waiting areas

When asked to rank six statements around connection to the natural environment, you told us connection to the outdoors is most important to you.

RANKED FIRST

'Connection to the outdoors is most important to me'

RANKED SECOND

'I love to have a little of the outside inside, through plants and greenery'

RANKED THIRD

I’d like to see nature as a key theme for the redevelopment

RANKED FIRST

'Connection to the outdoors is most important to me'

RANKED SECOND

'I love to have a little of the outside inside, through plants and greenery'

RANKED THIRD

I’d like to see nature as a key theme for the redevelopment

 

 

Outdoor spaces

Almost 40% of you selected the below landscape style as your favourite:

" "
 

When asked how you’d like to spend time outdoors at Warrnambool Base Hospital, your top three responses were:
77%

77%

Get some fresh air

46%

46%

Spend time in nature, enjoying the gardens

39%

39%

Have something to eat or drink

Slide to Navigate

*Figures indicate the percentage of all respondents that made that selection. Respondents could select more than one answer.

Survey timeline

  • Community survey opened
    Step 1
    26 AUG 2022
    Step 1
    Community survey opened
    26 AUG 2022
  • Community survey closed
    Step 1
    21 SEPT 2022
    Step 1
    Community survey closed
    21 SEPT 2022
  • Snapshot of results published
    Step 3
    OCT 2022
    Step 3
    Snapshot of results published
    OCT 2022
  • Community consultation report published
    Step 5
    Early 2023
    Step 5
    Community consultation report published
    Early 2023
  • Community survey opened
    Step 1
    26 AUG 2022
    Step 1
    Community survey opened
    26 AUG 2022
  • Community survey closed
    Step 1
    21 SEPT 2022
    Step 1
    Community survey closed
    21 SEPT 2022
  • Snapshot of results published
    Step 3
    OCT 2022
    Step 3
    Snapshot of results published
    OCT 2022
  • Community consultation report published
    Step 5
    Early 2023
    Step 5
    Community consultation report published
    Early 2023

Learn more 

You can find more information on the Warrnambool Base Hospital redevelopment on our dedicated project page.

 
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Last updated: 28 October 2022

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