Warrnambool Base Hospital redevelopment: Community survey summary report

What you already like about Warrnambool Base Hospital

We asked what you like about the existing hospital. Key themes we heard were:

• location
• high quality care
• friendly, knowledgeable staff
• facilities
• community feel.

What would improve your experience?

We asked how your experience at the hospital could be improved. Key themes we heard were:

• more car parking
• dedicated family spaces and comfortable waiting spaces
• shorter wait times
• access to open/outdoor spaces.

You would also like to see:

• better facilities/bigger hospital/more capacity
• improved emergency department.
• clearer wayfinding
• more natural light
• better food and drink
• improved accessibility.

We asked you to consider which health services at Warrnambool Base Hospital are most important to you and your family. This is what we heard.

*Figures indicate the percentage of all respondents that made that selection. Respondents could select more than one answer.
 

Other services that ranked highly were:

• access to elective surgery
• children’s health services (paediatrics)
• mental health.

We asked you which features of the redevelopment you consider most important to you and your family. This is what we heard:

*Figures indicate the percentage of all respondents that made that selection. Respondents could select more than one answer.

When asked what would make finding your way around Warrnambool base Hospital easier, you told us the following would be most helpful.

*Figures indicate the percentage of all respondents that made that selection. Respondents could select more than one answer.
 

You’d also like to see:

• digital information kiosks
• a hardcopy map you can take with you
• wi-fi connection for my personal device (phone or tablet).

When you first arrive at Warrnambool Base Hospital you told us you would like to see:

*Figures indicate the percentage of all respondents that made that selection. Respondents could select more than one answer.
 

You would also like to see:

• comfortable seating
• greenery and plants
• open and connected spaces.

When asked what would help to make you feel more comfortable in waiting areas and family lounges at Warrnambool Base Hospital, you ranked the following five as most important:

1. Having some personal space
2. Access to food and drinks
3. Access to outdoor areas adjacent to waiting rooms
4. Having a space where your extended family can come together to create positive memories
5. A range of different waiting areas

When asked to rank six statements around connection to the natural environment, you told us connection to the outdoors is most important to you.

Almost 40% of you selected the below landscape style as your favourite:

When asked how you’d like to spend time outdoors at Warrnambool Base Hospital, your top three responses were:

*Figures indicate the percentage of all respondents that made that selection. Respondents could select more than one answer.