Frankston Hospital redevelopment: Community survey report
Body Text
The Victorian Health and Human Services Building Authority (VHHSBA) launched a community survey on Engage Victoria titled ‘Frankston Hospital redevelopment’ on 18 August 2020. This is a summary of the findings which you can also view in PDF format.
The survey sought input from the Frankston and Mornington Peninsula community on the healthcare services and community benefits that matter to them.
The findings will help to shape planning of the Frankston Hospital redevelopment.
The survey ran for 28 days, closing on 14 September 2020. VHHSBA received 335 responses to the survey and 71 people signed up to receive updates about the redevelopment.
Purpose of report
VHHSBA and Peninsula Health are committed to working closely with the Frankston and the Mornington Peninsula community. Hearing from patients, visitors, staff, volunteers and the wider community will help us to identify issues and capture the views and aspirations of the community in plans for the redevelopment.
The community survey is a first step to understanding the ideas and priorities of the people of Frankston and the Mornington Peninsula so we can build a hospital that truly reflects the community it serves.
This report includes a summary of the feedback we received. The full results of this survey have been provided to the project team responsible for delivery of the Frankston Hospital redevelopment.
Summary of feedback received
Services
Most respondents (92 per cent) said ‘emergency treatment’ was the most important service, followed by ‘access to specialists’ (62 per cent), ‘access to elective surgery’ (59 per cent), ‘medical imaging and other specialist services’ (56 per cent) and ‘mental health’ (51 per cent).
Getting to and from the hospital
Most respondents (88 per cent) travel to Frankston Hospital by car (driving or as a passenger). While only two per cent travel to the hospital by public transport, 12 per cent indicated they would prefer to use public transport.
Features
When asked to consider the most important features of Frankston Hospital, most people ranked ‘quality of services’ as most important, followed by ‘prompt attention’ and ‘range of services’.
Other community benefits
Most respondents (70 per cent) wanted to see ‘gardens’ at Frankston Hospital, followed by ‘spaces for families’ (61 per cent), ‘cafes and restaurants’ (44 per cent) and ‘newsagent/postal/banking services’ (44 per cent).
Project background
The Victorian Government is providing $562 million to redevelop and expand Frankston Hospital. The redevelopment will transform services and provide more Frankston and Mornington Peninsula families access to world-class healthcare, closer to home.
Construction of a multi-level acute services tower will add capacity for 120 additional beds, new operating theatres and dedicated spaces for mental health and oncology services. A new main entrance will improve wayfinding for patients and visitors.
With more families choosing to make Melbourne’s south-east home, expanded women’s and children’s services will also be delivered.
The redevelopment will be delivered as a public private partnership, with a consortium to design, construct, finance and maintain the redeveloped hospital. Frankston Hospital will remain a public hospital, operated by Peninsula Health.
Construction of the new tower is expected to be completed in late 2024.
Image: Expansion site overlay for the Frankston Hospital redevelopment project.
What we heard
Services
Most respondents (92 per cent) said ‘emergency treatment’ was the most important service, followed by ‘access to specialists’ (62 per cent), ‘access to elective surgery’ (59 per cent), ‘medical imaging and other specialist services’ (56 per cent) and ‘mental health’ (51 per cent).
*Respondents could select more than one answer.
Other services that ranked highly were:
- children’s health
- palliative care
- range of services
- maternity.
Features
When asked to consider the most important features of Frankston Hospital, most people ranked ‘quality of services’ as most important, followed by ‘prompt attention’ and then ‘range of services’.
Respondents ranked the following features in order of importance:
1. Quality of service
2. Prompt attention
3. Range of service
4. Visiting specialist.
When asked to consider what additional services at Frankston Hospital were important to them, most people said ‘carparking’ and ‘comfortable waiting areas’.
Respondents ranked the following in order of importance:
- 72% carparking
- 56% comfortable waiting areas
- 49% clear wayfinding and signage.
Other community benefits
Most respondents (70 per cent) wanted to see ‘gardens’ at Frankston Hospital, followed by ‘spaces for families’ (61 per cent), ‘cafes and restaurants’ (44 per cent) and ‘newsagent/postal/banking services’ (44 per cent).
*Respondents could select more than one answer.
Your experiences at Frankston Hospital
We asked what people liked most about Frankston Hospital and what they thought could be improved.
The most common responses for what people liked about the hospital related to:
1. A hospital with a community feel, close to home
2. Kind, supportive and knowledgeable staff
3. High quality levels of care.
When asked what could be improved, common themes included:
1. A hospital that’s easy to access and to navigate
2. A safe, welcoming and inclusive hospital
3. A focus on children’s, women’s and mental health services.
A hospital that’s easy to access and to navigate
Car parking and transport
A third of respondents asked for cheaper or free carparking – and more of it. Respondents also asked for better and more accessible public transport options, especially for people living on the Mornington Peninsula.
'PARKING! Make it free and multi-level.'
'It is too far to park and access outpatient and community health services for my elderly mother.'
'Public transport on the Peninsula is very spotty and residents must travel to Frankston Station by bus or train from the Western Port side, change to a different bus that lets them off on the road outside the hospital, and then they need to walk to the area of the hospital they are visiting, which is a very hilly area and very difficult for older people or people with a disability.'
Finding your way around the hospital
A common concern was that the layout of the hospital is confusing and clearer signage is needed. There were also requests to have a mobility service to help elderly and disabled people move around the campus. Some respondents said the walk from the carpark to the emergency department or to other parts of the hospital was too long.
A focus on children’s, women’s and mental health services
Many respondents would like to see more paediatric services available at Frankston Hospital, along with more child-friendly spaces for patients and their families.
There were positive comments on the experience provided in maternity, as well as comments on the need for more private and shared spaces for new mothers.
Many people would like to see improved mental health services in the future, including for adolescents. Respondents raised the need for more beds, an improved emergency department experience and dedicated space for mental health patients.
'More child friendly spaces for paediatric patients and visitors.'
'Youth mental health programs.'
'I would like to see a huge improvement and an increase in facilities for mental health.'
A common response was that the hospital needs a clear main entrance and a welcome/reception area. People want the hospital to be a safe and inclusive place for everyone.
Safety was mentioned often, with references to spaces that protect vulnerable people, well-lit outdoor areas, safe carpark and pedestrian access, and availability of security. Other common suggestions included brighter and more inviting colours, more plants and landscaping and better access to the nearby botanical gardens.
Several people commented that smoking near the hospital entrance needs to be restricted.
What we’re doing next
A competitive procurement process is underway to secure a consortium to deliver the Frankston Hospital redevelopment.
As part of this process, a ‘request for proposal’ document will be provided to a shortlist of bidders. This document will outline the scope and requirements of the redevelopment, so those on the shortlist can develop a detailed proposal.
The request for proposal will be supported by a Community Consultation Report. This will summarise ideas, feedback and input from the community to be taken into consideration. This will form part of the criteria assessed when selecting the successful consortium.
VHHSBA is planning further consultation with the Frankston and Mornington Peninsula community to help develop the final Community Consultation Report. This will be undertaken in late 2020 and early 2021.
To receive updates about the Frankston Hospital redevelopment, email fhrproject@dhhs.vic.gov.au and request to be added to the mailing list.
Enable skip links
Yes
Documents
Frankston Hospital redevelopment: Community survey report (PDF)
-
-
-
- 2.62mb | 23 November 2020
Heading
Download
Please note: As of 1 February 2021, the Victorian Health and Human Services Building Authority (VHHSBA) became the Victorian Health Building Authority (VHBA).
Content category
Promo grid image(632 x 246px)
VHHSBA-Frankston-Hospital-community-survey-report-promo.jpg
Promo Grid Title
Frankston Hospital redevelopment: Survey report
Last Updated
New Melton Hospital: Community survey report
Documents
New Melton Hospital: Community survey report (PDF)
-
-
-
- 0.72mb | 30 August 2020
Heading
Download
Please note: As of 1 February 2021, the Victorian Health and Human Services Building Authority (VHHSBA) became the Victorian Health Building Authority (VHBA).
On 3 June 2020, the Victorian Health and Human Services Building Authority (VHHSBA) launched an Engage Victoria survey titled ‘Future healthcare in Melton’. This is a summary of the community engagement survey report findings which you can also view in PDF format.
The survey sought input about the healthcare services the Melton community use, what’s important to them and what they value in the future. The findings are helping to shape the business case for the proposed new Melton Hospital.
The survey ran for eight weeks, closing on 3 August 2020. VHHSBA received 1793 responses to the survey and 321 people signed up to receive updates about the project.
Summary of feedback received
Services
Most respondents (95 per cent) said that ‘emergency treatment’ was the most important service, followed by ‘access to specialist doctors’ (82 per cent) then ‘access to elective surgery’ (76 per cent).
Getting to and from the hospital
Most respondents (94 per cent) travelled by car to get to hospital, and it took more than a third (36 per cent) of respondents about 45 minutes to get there.
Features
When asked to consider the most important features of a hospital, most people ranked ‘quality of service’ as the most important, followed by ‘range of services’ then ‘prompt attention’.
Other community benefits
Most respondents (83 per cent) wanted to see ‘cafes and restaurants’ around the new hospital, followed by ‘gardens’ (76 per cent) then ‘community health services’ (73 per cent).
Project background
The Victorian Government is planning for a new hospital in Melton.
A business case to investigate the capacity and range of services offered at the new Melton Hospital is being developed and expected to be completed at the end of 2020. It will also identify how the facility will link into other hospitals in the region, including Western Health’s Footscray, Sunshine and Williamstown hospitals and Djerriwarrh Health Service’s Bacchus Marsh Regional Hospital.
Western Health, one of Victoria’s largest public health service providers, will operate the new cutting-edge 24-hour medical facility. Western Health delivers hospital and community-based services to more than 900,000 people across sites in Melbourne’s west.
Purpose of report
VHHSBA is committed to working closely with stakeholders and the community to ensure key issues are identified and views and aspirations are captured. This input is informing the business case, which is being developed to help shape plans for the proposed Melton Hospital.
By understanding the ideas and priorities of Melton and its surrounding communities, we can develop a business case for a new Melton Hospital that reflects the community it serves.
The scope of this report includes a summary of the feedback we received. The full report was presented to the Melton Hospital Project Team to inform the business case.
Community engagement
The Victorian Government values community input and is committed to keeping the local community involved and up to date as this project progresses.
Engagement objectives
The key consultation objectives were to:
- Raise awareness of the proposed new Melton Hospital planning process
- Seek to understand the key areas of concern for the community and stakeholders in relation to current healthcare services
- Provide the community with the opportunity to share their ideas and vision for a new Melton Hospital.
How we reached the community
To support the release and ongoing promotion of the ‘Future healthcare in Melton’ survey, VHHSBA:
- Developed a short, animated video to outline the project, planning process and community survey
- Utilised social media channels, with regular targeted posts to the Melton and surrounding community
- Worked closely with stakeholders including Melton City Council, Member for Melton Steve McGhie and Western Health to maximise reach through social media
- Advertised the survey in local newspapers
- Provided hard copies of the survey and promotional posters to Melton City Council and Member for Melton. Posters were translated into 10 different languages.
Planned face-to-face engagement was unable to proceed due to COVID-19 restrictions.
To stay informed about the new Melton Hospital, survey participants had the option to provide their email address and join the project’s mailing list to receive updates about the project.
Influencing the development of the new Melton Hospital
The feedback will ensure the business case for a new hospital in Melton reflects the experiences and ideas of the community it will serve.
The business case is a key tool to inform evidence-based investment decisions by the Victorian Government, and identifies the issues, potential solutions, costs and timeframes for the project.
The results of the community survey will help shape and inform the business case, which is currently in development and is expected to be completed later this year.
What we heard
Services
Most respondents (95 per cent) said that ‘emergency treatment’ was the most important service, followed by ‘access to specialist doctors’ (82 per cent) then ‘access to elective surgery’ (76 per cent). *Respondents could select more than one answer.
- 95% emergency treatment (Emergency Department)
- 82% access to specialist doctors
- 76% access to elective surgery
When asked to consider an additional hospital service that would make life better, the following ideas were provided:
- allied health services
- children’s health services
- mental health services
- maternity
- dental
Features
When asked to consider the most important features of a hospital, most people ranked ‘quality of service’ as the most important, followed by ‘range of services’ then ‘prompt attention’.
Respondents ranked the following features in order of importance:
- Quality of service
- Range of service
- Prompt attention
- Time to get an appointment
When asked to consider how they might access a new hospital, most people ranked that ‘providing all the services I need/my family needs in one place’ was the most important factor.
Respondents ranked the following in order of importance:
- It provides all of the services I need/my family needs in one place
- It’s open after normal business hours
- It’s easy to get to by car
- There is enough parking available
Other community benefits
Most respondents (83 per cent) wanted to see ‘cafes and restaurants’ around the new hospital, followed by ‘gardens’ (76 per cent) then ‘community health services’ (73 per cent).*Respondents could select more than one answer.
- 83% cafes and restaurants
- 76% gardens
- 73% community health services.
Additional comments
Most respondents (83 per cent) wanted to see ‘cafes and restaurants’ around the new hospital, followed by ‘gardens’ (76 per cent) then ‘community health services’ (73 per cent).*Respondents could select more than one answer. We also asked respondents if they had any additional comments to make about a new hospital for their community.
Some of the broad themes included:
- a new hospital for a growing community
- a safe and caring new hospital
- a hospital as a precinct.
A new hospital for a growing community
Some participants indicated they wanted a hospital that could expand as the population grows.
'Just BUILD IT! Melton is the second fastest growing community in AUSTRALIA... Start with an Emergency Unit and add to it as fast as possible. “Over-engineer” the first 2 storeys (with basement), so that extra levels & wings can be simply “built-on”'.
'When you build this hospital make sure it will service the Melton members there’s no point of build (sic) a semi hospital.'
A safe and caring new hospital
Many respondents commented that they hoped the hospital would provide care for their whole family. There were references to good family-friendly design that was welcoming for all ages.
Safety was often mentioned, including references to families feeling safe, access to safe parking, pandemic safety, availability of security and access to police.
'The hospital should be an inviting space, offering gardens, playgrounds, real air purifying plants inside each room.'
'…to create a pleasant hub where there is access to uplifting facilities for patients and families/carers to escape from often distressing treatment and diagnostic areas and relax.'
A hospital as a precinct
Several respondents referred to the hospital being embedded within a precinct, providing health, wellbeing and lifestyle services. Respondents suggested that this precinct should provide significant local employment opportunities.
'This project presents a tremendous opportunity to develop a Tertiary Health and teaching precinct so critically needed to service Melbourne’s Outer West. If a University hospital teaching department and ancillary health TAFE are included in the Hospital project, the local and surrounding areas’ youth will benefit tremendously.'
'A health Junction that includes hospital, health services, aquatic centre, garden, big play area with water areas for kids, sports facilities.'
What we’re doing next
Planning for a new Melton Hospital is continuing, and a business case to investigate the capacity and range of services is being developed.
The objective of developing a robust business case is to ensure resource allocation decisions are well timed, offer value for money and consider and mitigate risks.
The business case is expected to be delivered at the end of 2020.
To receive updates about the new Melton Hospital’s progress, sign up to our mailing list.
Content category
Promo grid image(632 x 246px)
VHHSBA-Melton-community-engagement-report-promo.jpg
Promo Grid Title
New Melton Hospital: Community survey report
Last Updated
Last updated: 02 April 2026