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建立更多早期育儿指导中心(early parenting centres)来帮助维多利亚州的家庭 (Simplified Chinese)

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更多的 EPC 中心意味着更多的关怀和支持

当父母得到支持时,孩子才能茁壮成长。正因如此,维多利亚州政府投资 1.48 亿澳元通过 EPC 扩展和升级计划来扩展维多利亚州 EPC 服务网络。

到 2056 年,维多利亚州的人口预计将达到 1120 万。在一些乡村地区,卫生部门预计未来几十年的出生率将增加 40%。

而且据估计,到 2026 年,将有超过 13000 名儿童及其照护者需要 EPC 提供成长发育方面的额外支持。因此,我们将把整个维多利亚州的 EPC 中心数量增至目前的三倍。

EPC 扩展升级项目包括:

1.48 亿澳元投资

1.48 亿澳元投资

2 个现有中心升级

2 个现有中心升级

分别位于 Footscray 和 Noble Park

在墨尔本大都会区新增 4 个中心

在墨尔本大都会区新增 4 个中心

Casey、Frankston、Whittlesea 和 Wyndham

在维多利亚乡村地区新增 4 个中心

在维多利亚乡村地区新增 4 个中心

Ballarat、Bendigo、Geelong 和 Shepparton

援助家庭数量新增 5000 个

援助家庭数量新增 5000 个

按年度计算

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2019 年 5 月,维多利亚州政府宣布投资 1.23 亿澳元用于扩建和升级 EPC 服务网络。初始投资包括:

  • 对 Noble Park 和 Footscray 的现有 EPC 中心进行升级和扩建
  • 在 Ballarat、Bendigo、Casey、Frankston、Geelong、Whittlesea 和 Wyndham 等人口快速增长的地区新建七个中心

2022 年 5 月,维多利亚州政府宣布追加 2500 万澳元。这使 EPC 建设和升级计划的总投资达到 1.48 亿澳元。这笔追加资金的一部分将用于帮助在 Shepparton 建造第八个 EPC 中心。

新建设施

在决定新建 EPC 的所在位置时,考虑了现有中心的位置、人口增长情况以及儿童健康成长的需求水平等因素。

最初的七个新中心,每一个都将是单层建筑,且将建造多达 10 个住宿家庭单元。

新的 EPC 中心还将包括:

  • 日间服务场所
  • 公用厨房和用餐区域
  • 多功能厅
  • 室内和室外游戏区域
  • 行政和员工区域。

新建 EPC 中心的住宿家庭单元将有两间比标准房间更大,以便为有特殊需求的家庭提供服务。这些将根据《(反)残障歧视法》(DDA)进行设计。

升级现有设施

升级后的 Footscray EPC 中心将包括:

  • 一个新建翼楼,以增加三个新的住宿家庭单元,包括两个符合《(反)残障歧视法》(DDA)规定的住宿家庭单元
  • 每个单元房配备单独便利设施,包括卫浴套间。

升级后的 Noble Park EPC 中心将包括:

  • 一个新建迎宾入口
  • 两个标准住宅家庭单元
  • 两个符合《(反)残障歧视法》(DDA)规定的住宅家庭单元。

Anna 和 Paul 的故事:在安抚他们的宝宝时如何控制自己的焦虑

Anna 和 Paul 有一个 12 个月大的女儿,她的睡眠一直不好,而且很难安抚。这是他们的第一个孩子,他们在去当地的妇幼保健服务为宝宝做 12 个月的检查后,被护士转介到 EPC 服务。

他们一家人在中心参加日间课程。课程辅导员发现,父母双方都对宝宝有高度的焦虑,其实宝宝在各方面都很健康,没有任何健康或发育的问题。

在中心逗留期间,Anna 和 Paul 习惯于不断查看宝宝,导致把宝宝弄醒。

辅导员对此提供直接反馈并展示一系列可以采用的策略,让 Anna 和 Paul 觉得他们在为宝宝建立有规律的睡眠习惯的同时,也可以安全地照顾他们的宝宝。

常驻中心的心理学家提供了后续心理辅导,以帮助 Anna 和 Paul 控制他们的焦虑情绪。出院后,他们被转介回妇幼保健服务,并建议他们如果持续感到焦虑,可以去咨询他们的全科医生以获得进一步帮助。

我该如何获得 EPC 中心的服务?

维多利亚州的 EPC 服务网络经扩展后将能够为更多家庭(每年超过 5,000 个家庭)提供援助,并确保更多的新手父母能在离自己家、家人和自己的援助网络更近的地方,且在需要时获得早期育儿指导。

值得一提的是,维多利亚州的所有家庭,只要有刚出生到 4 岁儿童,且需要更专业或有针对性的援助,就都可以获得这些服务。

EPC 服务通常可以由妇幼保健服务、产科服务、全科医生和家庭援助服务来帮助转介。需要 EPC 服务的家庭也可以自我转介。

维多利亚州的 EPC 服务是全州范围内的服务。这意味着新手父母和照护者可以选择前往 EPC 网络内的任何一家中心。

EPC 的情况介绍

EPC 的服务和体验根据每个家庭的需求而各有不同。为每个家庭专门制定的服务计划可以通过线下或远程医疗的方式提供,且持续时间从几小时到几天不等。

抵达后,每个家庭都会收到中心的介绍和服务简介。这包括:

  • 评估每个家庭的需求和父母的目标,并制定适合该家庭的专属灵活计划
  • 可以在家里采取的实用策略
  • 考虑到每个家庭的个别要求的小组教育课程
  • 社区额外援助服务的转介。

我们鼓励家长积极参与 EPC 的计划,以便与孩子一起建立安全积极的环境和关系。通过与员工的一对一互动、探索育儿技巧的小组教育课程、自主学习和持续实践,每个家长都能够获得帮助。

对于接受住宿式服务的家庭,中心会提供膳食和私人住宅房间,并可以使用安全的户外空间和孩子一起放松和玩耍。

住宿家庭套房设计灵活,适用于各种家庭组合。

这意味着家庭在中心居住期间可以带多个孩子一起前来,或带上孩子的一个哥哥或姐姐、祖父母或其他照护者。

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我们正在扩展维多利亚州的早期育儿指导中心(EPC)网络,以帮助新手父母和照护者。

对每个家庭来说,养育未满四岁的婴幼儿是一段特殊的时期,但也可能带来很大的压力。

对于有些人来讲,来自亲人、当地医生和妇幼保健服务的帮助就已足够了。

而其他人会经历更持久的困难时期。在这种情况下,EPC 中心就可以提供帮助了。

EPC 中心为四岁以下儿童的父母或照护者提供援助。EPC 中心能够帮助培养育儿技能,包括加强亲子关系和提供以下各方面的援助:

  • 睡眠、安抚或喂食
  • 培养父母和孩子之间亲密的纽带关系
  • 婴幼儿行为问题
  • 加强育儿能力和技能。 

EPC 中心以四种主要方式提供服务:

  • 日间服务——提供早期育儿支持的强化日间计划
  • 住宿服务——以中心为基地的强化育儿计划,父母可以在中心留宿多天,以培养育儿技能和能力
  • 远程医疗服务——作为独立援助或对其他 EPC 服务的补充而提供的早期育儿支持
  • 居家服务——按个人情况量身定制且具有灵活性的强化早期育儿服务,旨在提供实际援助,帮助家庭独立养育和照护他们的孩子。

EPC 主要目的在于为有更复杂的需求或弱势的家庭提供全方位援助。这包括照护计划、转介和社区支持。

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Better access to treatment in the Grampians

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Upgraded Ararat Hospital ‘an exciting, forward-thinking hospital’

A group of medical staff wearing scrubs. They are standing in front of a red ribbon and two of the staff are cutting it.

Judi Debney (picture second from right) is the Associate Nurse Unit Manager for Ararat Hospital. She has worked for the East Grampians Health Service – which runs Ararat Hospital – for about 10 years.

Judi also acted as a clinical lead during the hospital’s redevelopment.

She says there is something unique about working in the Grampians. ‘That sense of community and taking care of each other is what makes the region special.’

The upgrade was completed in October 2022. Judi says Ararat Hospital is now ‘an exciting, forward-thinking hospital with state-of-the-art facilities’ that is already improving patient outcomes.

Early diagnosis and treatment changing lives

Early detection and treatment gives patients the best chance of a better health outcome.

Judi recalls a patient referred to the hospital for an urgent colonoscopy. Following completion of the Ararat Hospital’s redevelopment, the patient was able to undergo surgery immediately due to the extra theatre and beds.

The colonoscopy found early signs of bowel cancer which could then be swiftly treated. The patient is now cancer-free.

A new theatre room with a surgery bed and instruments at the Ararat Hospital.

A new theatre and new surgery and recovery beds means shorter public surgery wait times for Grampians residents.

The Ararat Hospital redevelopment delivered:

  • a second operating theatre – allowing 900 extra patients to access surgery each year
  • two extra surgery beds and one extra recovery bed – shortening surgery wait times
  • upgraded radiology, pathology and medical imaging facilities – providing world-class medical care
  • redevelopment of Central Supply Sterilisation Department – improving ability to purchase and store medical equipment
  • relocation of palliative care service – giving patients and loved ones more privacy.

The multi-million-dollar redevelopment is also drawing new health workers to the region. Modern, innovative technology and facilities are attracting new specialist health and medical practitioners. These include gastroenterologists, pain management specialists and plastic surgeons.

Existing specialists have also expanded their services following the increase in capacity because of the redevelopment. Visiting surgeons are taking up more session times. While gynaecologists have begun offering in vitro fertilisation (IVF) services.

Dedicated diagnostics department at Ballarat Base Hospital

Residents across the Grampians region are also benefiting from improved access to diagnostics services. Thanks to a new diagnostics department at Ballarat Base Hospital.

The expanded department brings together services previously located throughout the hospital.

The new state-of-the-art diagnostics facility includes services for:

  • heart monitoring and pacemaker revision
  • brain monitoring
  • respiratory function testing
  • blood pressure monitoring.

The $6.2 million upgrade and expansion of Ballarat Base Hospital’s diagnostics department delivered:

  • three electrocardiogram (ECG) cubicles
  • one electroencephalogram (EEG) room
  • four echocardiogram (echo) rooms
  • two echo stress testing rooms
  • separate inpatient and outpatient spaces for improved privacy
  • a new reception area.

The new diagnostics department is just one step in a multi-stage redevelopment of Ballarat Base Hospital. Once completed in 2027, the upgraded hospital will treat at least 18,000 more emergency patients, 14,500 inpatients and complete an additional 4,000 surgeries every year.

A diagnostics area of Ballrat Base Hospital. There are two green mats, a chair and medical equipment.

The department brings together diagnostics services previously located throughout Ballarat Base Hospital.

Community benefits

Ben Kelly is the Chief Operating Officer at Grampians Health, which runs the new diagnostics department. He says the Victorian Government’s investment is hugely important to the local community.

‘Ballarat Base Hospital is one of the few regional hospitals offering comprehensive state-of-the-art diagnostics services,’ explains Mr Kelly.

‘Without this service, residents would need to travel to metropolitan hospitals.’

An aging population and rising levels of cardiovascular and respiratory disease means more patients need access to diagnostics services. While cases are becoming more clinically complex.

The new diagnostics department will meet these specific health needs. This includes services for patients with special needs and complex physical requirements, including those undergoing bariatric surgery.

The new diagnostics department is estimated to provide the community with access to an extra 1,500 examinations each year.

Headshot of Ben Kelly, CEO of Grampians Health.

‘The new facilities not only provide increased clinical capacity, but also address an aging demographic and rising levels of cardiovascular and respiratory disease’

Ben Kelly, Chief Operating Officer, Grampians Health

Privacy for patients

Mr Kelly says that feedback since the new diagnostics department opened has been positive with patients citing improved access, privacy, and efficiency.

He says the data collected by Grampians Health backs this up. ‘The upgrade has helped decrease wait times,’ adds Mr Kelly. ‘And patient throughput has improved 10 per cent compared to the same time last year.’

Seeing more patients faster gives them the best chance of early treatment and prevention of more serious illness or disease.

Learn more about the Ballarat Base Hospital redevelopment.

Subscribe and stay up-to-date

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Keep up with our announcements on health, mental health and aged care projects by signing up to our online newsletters.
 

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Public hospital upgrades in Ararat and Ballarat mean earlier diagnosis and treatment, and shorter wait times for residents.

Demand for public healthcare in the Grampians is growing, as more people move to the region. At the same time, there are rising levels of cardiovascular and respiratory disease.

The Grampians is also home to many older Victorians. Whose health needs become more complex as they age.

To improve access to vital public health services, the Victorian Government established the $790 million Regional Health Infrastructure Fund. The fund enables rural and regional health services to meet growing demand for public health and residential aged care services.

For communities in the Grampians region, recent funding includes:

  • $8.4 million to upgrade Ararat Hospital, including a second operating theatre and improved imaging facilities
  • $6.2 million to provide a dedicated diagnostics department at Ballarat Base Hospital.
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About us: Victorian Health Building Authority - video

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IMAGES: montage of the Victorian Heart Hospital, Wantirna Residential Aged Care, and an aerial view of Victorian Heart Hospital

Voice-over: We're the Victorian Health Building Authority and we're delivering world

IMAGES: montage of workers discussing hospital construction plans; an aerial view of the McKellar Centre

Voice-over: class health facilities right across the state.

IMAGES: montage showing aerial views of Footscray Hospital, an artist’s impression of Melton Hospital, and rooftops with a silhouette of Melbourne city skyline in the distance Voice-over: With our population predicted to grow to about 10 million by 2051,

IMAGES: montage showing cranes working on construction sites Voice-over: that means more people to care for.

IMAGES: a close-up of Northern Hospital; a worker standing in a construction site; Sunshine Hospital emergency department; hospital equipment

Voice-over: That's why we're upgrading our current health facilities and building new

IMAGES: an aerial view of Frankston Hospital; workers discussing construction plans; a crane lifting materials on a construction site Voice-over: services. And planning for the future so we can deliver the right

IMAGES: an aerial view of a construction site; close-ups of Wantirna Residential Aged Care and Northern and Footscray Hospitals

Voice-over: care when and where it's needed most.

IMAGES: construction workers on a building site

Voice-over: The Victorian Health Building Authority, building exceptional health

IMAGES: montage of construction workers; time lapse of progress on building sites; hospital equipment; a construction site; hospital equipment; a construction site; aerial view of Victorian Heart Hospital; the Royal Children’s Hospital; a smiling patient in a hospital bed; groups of smiling hospital workers; an aerial view of Northern Hospital

Voice-over: infrastructure to support the wellbeing of all Victorians. A sliding transition screen then displays the Victorian Health Building Authority and Victoria State Government logos and the web address vhba.vic.gov.au

End of transcript.

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Senior Executive Director Trent Burke on delivering high-quality infrastructure

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Our senior executive directors lead teams delivering the Victorian Government’s multi-billion-dollar health infrastructure program.

This includes planning and building new public hospitals and emergency care, mental health, ambulance and residential aged care facilities. Working with health services and industry partners, we deliver new health services and models of care to ensure our public health system meets the current and future needs of Victorians.

Headshot of Trent Burke, He is wearing a white shirt a black jacket and standing behind a grey wall.

Meet Trent Burke, Senior Executive Director in the Delivery unit at the Victorian Health Building Authority.

Trent oversees the management of around $4 billion of health infrastructure projects across Victoria, leading multidisciplinary teams.

What projects are you working on?

There are three teams in my portfolio who manage the delivery of public health, mental health and residential aged care infrastructure projects. Each has a selection of specialists including project managers and project directors with a breadth of scale and experience across the teams.

Some of our larger projects include the $675-million-dollar community hospitals program. All the way down to delivering new Ambulance Victoria branches for two or three million dollars.

What projects are you passionate about?

Over the last few years, we’ve seen a change in the need for mental health support, whether that be bricks and mortar or online consultations.

So, some of the highlight projects we are working on in the mental health portfolio include the Mental Health Beds Expansion Program.

We’re also delivering a range of youth mental health facilities across the state to meet the mental health needs of younger Victorians.

We are also seeing a growing demand for public sector residential aged care facilities. We're developing new residential facilities and refurbishing existing ones to ensure they can meet the complex care needs of vulnerable Victorians.

We've also just finished Murrenda (Wantirna residential aged care facility), a landmark new facility that has become the benchmark for public sector residential aged care in Victoria.

Trent talks about delivering on commitments for Victorians.

IMAGES: Image of Trent Burke seated in red background, the Victorian Health Building Authority logo is on the bottom left

ONSCREEN TEXT: Trent Burke Senior Executive Director, Delivery, Victorian Health Building Authority

IMAGES: Trent Burke seated in a room talking, followed by a view upwards of the facade of the Victorian Heart Hospital; an aerial view of the Wonthaggi Hospital and surrounds; and a view of the frontage of the Wantirna aged care facility at dusk.

VOICEOVER: My role is really, I guess, the stewardship for a spectrum of portfolios. Health, mental health, alcohol and drug, and aged care.

IMAGES: Trent Burke and his team talking in a VHBA meeting room; followed by Trent and team members onsite at a construction project wearing safety gear.

VOICEOVER: It's a happy, content and challenged workforce and team. We've got a really strong set of project managers and project directors. Really good cross-section in terms of age, experience, and background.

IMAGES: A slow motion shot of Trent and a team member walking through a work area on site as a worker welds some fabrication material.

VOICEOVER: Some of the highlight projects we're currently working on would be the pathway to 144 mental health beds, a rapid response to the Victorian Royal Commission into Mental Health of almost half a billion dollars worth of assets across four sites.

IMAGES: Aerial view of the McKellar Centre in Geelong and an upward view of the façade of the Northern Hospital Mental Health Beds development.

ONSCREEN TEXT: What does success look like to you?

IMAGES: Trent Burke in safety gear looking upwards in a construction site, followed by him standing with a team member onsite as she points out a detail, followed by an aerial view of the Northern Hospital Mental Health Beds development

VOICEOVER: I think success in many ways looks like the delivery on time, safely, high quality, and to budget and being strategic in how we approach the work and helping the team to make those decisions on a daily basis.

VOICEOVER: Some of the things I love about working for VHBA are the tangible outcomes that we see from our projects, particularly in the delivery space.

IMAGES: A view out the window towards a grassed area from one of the rooms in the Northern Hospital Mental Health Beds facility, followed by an operating theatre, followed by an aerial view of the Sunshine Hospital Emergency Department

VOICEOVER: Everyone will be touched by health issues at some point in their life, whether that is an acute medical facility or an aged care facility in the latter years of life.

IMAGES: Construction activity on site, including a crane lifting materials on to a level.

VOICEOVER: We're really about the nuts and bolts delivering on the commitments that the government has made and actually seeing those come to fruition.

ONSCREEN TEXT: Why health infrastructure?

IMAGES: Time lapse video of construction work on the new Footscray Hospital

VOICEOVER: People should consider coming over to work in health infrastructure because there's never really been a better time. We've seen record investment over the last two or three years, the biggest pipeline in health infrastructure that we've ever seen.

IMAGES: Trent Burke and team members meeting at a conference room

VOICEOVER: I think it's a great opportunity to grow your career here. The structures that we have from an organizational point of view, certainly allow promotion and progression through your professional ranks.

IMAGES: Trent Burke and team members watching as a crane lifts girders on to a level at the Northern Hospital mental health beds development.

VOICEOVER: Whether you're joining as a junior PM or project assistant, or you're joining as an experienced project director, there's pathways and avenues for pretty much anyone on their professional journey and some amazing landmark projects that have been committed to.

IMAGES: The closing slide is onscreen text ‘Learn more at vhba.vic.gov.au’ plus the Victorian Health Building Authority and the Victorian State Government logos.

>> End of transcript.

What’s the best thing about working at VHBA?

It’s a really great team environment. We pride ourselves on investing in our people through professional development to support our teams to be their best.

Our structure really allows promotion and progression through your professional ranks, whether you're joining as a junior project manager or project assistant, or as an experienced project director.

If you have never considered working in government before, I'd certainly encourage you to.

It’s a really engaged workforce and I’m really proud of what we’re delivering for Victoria.

What professional characteristics make a good project manager or director?

We really look for people who are highly trained in their specialist area, and are also passionate about building and leading teams that are inspired to come to work and deliver on behalf of Victoria.

People who are adept at dealing with complex project challenges and being able to deliver outcomes on time, on budget and safely.

 

The Wantirna residential aged care facility at sunset

The state-of-the-art Wantirna residential aged care facility opened in late 2022.

Learn more about the Wantirna residential aged care facility, Community hospitals program and Ambulance Victoria Development Program.

Working at the VHBA

A great workplace is defined by its people.

That’s why we’ve built a valued-based, respectful and inclusive workplace – one that encourages innovation and curiosity for improving health outcomes for all Victorians.

Every person in our organisation plays a role in successfully delivering best-practice, sustainable, adaptable and inclusive health infrastructure.

We are proud of our gender equality and inclusivity. We encourage applications from people living with a disability, LGBTIQ+, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds.

Learn more about working at the VHBA.

Employee benefits

As Australia’s second largest employer, the Victorian Public Service (VPS) provides rewarding opportunities to help shape Victoria’s future and create better outcomes for Victorian communities.

You can expect to receive a competitive salary and superannuation, plus a range of benefits including salary packing and extensive leave entitlements to help you achieve a work-life balance.

Learn more about VHBA employee benefits.

Career development

We support our people to grow, develop and learn. Our learning and professional development pathways will give you the opportunities to develop your skills and capabilities to perform your role effectively and grow your career.

The Victorian Public Sector whole of government capability framework and our department's capability framework provides guidance on aligning the professional development of all our employees to ensure we are building a future-ready workforce.

We provide many development pathways to help you plan and meet your learning and professional development needs – in your current role and in any new directions you see your career progressing.

Learn more about developing your career at VHBA.

Current opportunities

See all current opportunities at VHBA and sign up for job alerts on the Careers.Vic website.

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VHBA In Brief: May 2023

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Welcome to VHBA In Brief

Welcome to the latest Victorian Health Building Authority (VHBA) newsletter, VHBA In Brief.

In this issue:

  • more help for Victorian families
  • good design in health infrastructure
  • living well in aged care
  • budget boost to Victorian health services
  • latest project updates
  • work at VHBA: Meet some of our executive leadership team
  • sustainable healthcare
  • procurement opportunities.

Subscribe to our mailing list to keep up to date on our announcements and project updates.

More help for Victorian families

We’re expanding Victoria’s early parenting centre (EPC) network to support new parents and carers.

Having a baby or child under four years of age is a special time for families. But it can also be a stressful time. For some, support from loved ones, their local doctor, and a maternal and child health service will be enough. Others will experience more persistent challenges. That’s where EPCs can help.

See how more early parenting centres will help families with children up to four years old.

Calm spaces for kids in emergency departments

We are also designing and building new specialist emergency departments for children at five of Victoria’s busiest hospitals.

Emergency staff explain how calmer spaces for kids are helping.

See how EPCs help new mums, dads and carers with children up to four years old

Budget announced

The Victorian Budget 2023/24 is investing $659 million for health, mental health and aged care infrastructure projects across the state.

See what the Budget will deliver.

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In the spotlight

What is good design in health infrastructure?

Good design provides a platform to transcend aesthetics to deliver benefits well beyond the built form. These benefits include improved models of care and safety, enhanced treatment outcomes and more dignified experiences for patients, aged care residents, staff and families.

Watch Stefano Scalzo, Executive General Manager of Infrastructure Planning at the Victorian Department of Health, and Professor Julie Bernhardt, Co-head of Stroke at the Florey Institute of Neuroscience and Mental Health discuss the benefits of good design in health infrastructure.

An older woman and carer smile at the camera

Living well in aged care

By focusing on the needs of residents in public aged care, we can create a supportive environment that enhances wellness and promotes independence.

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خلق مساحات أكثر هدوءاً للأطفال في أقسام الطوارئ (Arabic)

Submitted by sarah.hooton@h… on
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لماذا نحتاج إلى أقسام طوارئ للأطفال؟

كانت المناطق الخاصة للأطفال جزءاً مهماً من إعادة تطوير قسم الطوارئ في مستشفى صن شاين بتكلفة 34.9 مليون دولار (اكتمل في عام 2021) وتوسيع قسم الطوارئ في مركز موناش الطبي بقيمة 76.3 مليون دولار (اكتمل في عام 2022).

يقول الأستاذ المساعد ديفيد كريسر، مدير طب الطوارئ للأطفال في مستشفى صن شاين: "في قسم الطوارئ العادي، قد ينزعج الأطفال من رؤية وسماع صوت المرضى البالغين المتألمين والمصابين. إن إنشاء مساحة يعرفون أنها مصممة للعائلات يمكن أن يساعد في الحفاظ على هدوء الأطفال والآباء ومقدمي الرعاية.

لقد رأى كيف يحدث ذلك فرقاً.

"لقد رأيت أمهات مع أطفال صغار يتحركون في قسم الطوارئ، مستاءون للغاية - على سبيل المثال إذا كان الطفل لا يتغذى جيداً.

"أُحضرهم إلى قسم الطوارئ للأطفال" وفي مساحة تلبي احتياجات الأمهات والأطفال بشكل واضح. أشير إلى محطة تسخين رضاعة الطفل وسرير إجراءات الطفل، في حال أصبح العلاج ضرورياً.

"هذا يتيح لهم معرفة أنهم في أفضل مكان ممكن ويمكنهم الجلوس على كرسي مريح للتحدث عن ما يجري."

Image of A/Prof David Krieser standing against a colourful background within the Sunshine Hospital children’s emergency department

يستخدم البروفيسور ديفيد كريسر، مدير طب طوارئ الأطفال في مستشفى صن شاين، الفن الجداري للتفاعل مع الأطفال

كيف تعمل الميزات المختلفة على تحسين تجربة الأطفال والعائلات؟

يوضح الدكتور ديفيد، وهو معروف للعائلات في مستشفى صن شاين، أن استخدام غرف العلاج المصممة خصيصاً للأطفال - حيث يمكنهم إغلاق الباب من أجل الخصوصية - مفيد لإجراءات مثل أخذ عينة دم.

"يمكن للأطفال اختيار شيء يحبون مشاهدته والاستماع إليه على الجهاز اللوحي iPad، لمساعدتهم على الشعور براحة أكبر وخلق ما يلهيهم.

"الطلبات ليست دائماً ما قد تتوقعه، مثل مشاهدة Bluey أو The Wiggles. لقد كان لدينا مريض شاب يقول إن تصفح مقاطع فيديو على الإنترنت ستهدئه. أصيب أحد الصبية أثناء لعب كرة السلة، لذلك طلب مشاهدة أبرز أحداث الدوري الاميركي للمحترفين NBA للتفكير في التحسن والعودة إلى الملعب".

إذا كان الطفل الصغير يصعب عليه التعبير عما يريده، فسوف يسأل الموظفون أحد الأشقاء أو الوالدين أو مقدم الرعاية عما هو الأفضل.

"هذه المرونة تعني أننا لا نفرض نهجاً واحداً يناسب الجميع وفقاً لما نفترض أن الأطفال يرغبون في مشاهدته.

"لدينا أيضاً غرف فحص ذات أنماط متكررة ملونة مثل الزهور والقواقع وأشعة الشمس. نسأل عما إذا كان بإمكانهم إيجاد أحدهم على الحائط لإشراكهم وتشتيت انتباههم، وأخذ أفكارهم بعيداً عن تجربتهم المباشرة.

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إذا اضطررت في أي وقت إلى الإسراع بطفلك إلى الطوارئ، فأنت تعلم أنها قد تكون تجربة مخيفة. هنا، يشرح الموظفون كيف تُحدِث أقسام طوارئ الأطفال الجديدة فرقاً للعائلات في ولاية فيكتوريا.

نقوم بتصميم وبناء أقسام طوارئ متخصصة جديدة للأطفال فقط في خمسة من أكثر المستشفيات ازدحاماً في ولاية فيكتوريا.

سيوفر البرنامج الذي تبلغ تكلفته 102.4 مليون دولار أقسام طوارئ جديدة للأطفال في:

• مستشفى نورثين إبينغ Northern Hospital (Epping)

• مستشفى فرانكستون Frankston Hospital

• مستشفى كيسي في بيرويك Casey Hospital (Berwick)

• مستشفى ماروندا Maroondah Hospital

• مستشفى جامعة جيلونج University Hospital Geelong.

تم تصميم هذه المرافق لتوفير بيئة خاصة وهادئة ومُطَمئنة للأطفال الذين يتلقون العلاج وعائلاتهم.

وهي مصممة مع وضع الأطفال والعائلات في عين الاعتبار: الجدران مطلية بألوان هادئة مع ملصقات ممتعة بارتفاع طول الطفل. تعمل هذه المساحات أيضا على زيادة الضوء الطبيعي وتقليل الضوضاء.

توفر الغرف الحسية للأطفال إضاءة وفيديو وصوت قابل للتعديل - حتى تتمكن العائلات من ضبط بيئتها الخاصة والتحكم فيها.

وسيساعد البرنامج أيضاً على تلبية الطلب المتزايد على الرعاية الطارئة للأطفال وتقليل أوقات الانتظار وتوفير المزيد من الرعاية الشخصية للأطفال والعائلات.

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